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On Site Membership Representatives (Part Time)

Department: Membership & Development Operations
Location: Brooklyn, NY

Brooklyn Academy of Music (BAM), an internationally recognized presenter of contemporary performing arts and cinema, seeks passionate, articulate, success-driven sales representatives to join our onsite Membership sales team.

The shifts (4-6 hours) take place Tuesday-Sunday, between 12:00PM-10:00PM. Part-time, approx. 12 - 20 hours per week. 

Responsibilities

  • Generates proactive membership sales efforts on site before live performances, during intermission, and before and after film screenings by actively engaging visitors.
  • Maintain a robust knowledge of current and upcoming BAM programs (performances, films, educational programs, etc.), policies, sales techniques and customer service standards.
  • Inform donors by explaining benefits, while also generating the maximum revenue for BAM.
  • Maintain and demonstrate great attention to detail; confirming donor information, processing membership as per instructions set up by the Membership Manager, and set expectations about benefits and membership card delivery timeline.
  • Proactively project a warm, welcoming, and friendly demeanor to visitors, maintaining a positive attitude when communicating with members--responding to questions, offering guidance, and resolving general complaints from guests and members onsite
  • Create a highly positive experience for BAM audience and members that is conducive to repeat visits, membership sales, and positive word of mouth.
  • Help maintain inventory of membership marketing materials onsite by alerting Membership Manager when brochures are low in lobby areas.

Qualifications

  • High School diploma or equivalent
  • Proficiency with computers and iPad
  • Must be available to work both weekdays and weekends (and some holidays).
  • To succeed, you need to be passionate, persevering and possess distinct optimism.
  • Exceptional customer service skills, customer service experience
  • Interest in arts fundraising/development or strong desire to learn and gain experience
  • Adaptable and flexibility with learning new skills

Compensation is a combination of base pay plus commission. Great perks and access to performances!

Application Instructions: Must complete an online application through BAM's website - no phone calls, emails or walk ins, please.

Brooklyn Academy of Music is currently undergoing an anti-oppression process. BAM recognizes that historic institutional practices lead to a non-inclusive environment, and is working to address diversity and inclusion in all forms. Individuals in BAM are experiencing their own pace during this process, which is not uncommon when addressing power and privilege. The Membership department supports and continues to take part in this process.

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