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Artist Services Coordinator

Department: Artist Services
Location: Brooklyn, NY

Brooklyn Academy of Music (BAM) is a multi-disciplinary arts center located in Brooklyn, New York. For more than 150 years, BAM has been the home for adventurous artists, audiences, and ideas—engaging both global and local communities. With world-renowned programming in theater, dance, music, opera, film, and much more, BAM showcases the work of emerging artists and innovative modern masters.

The Artist Services Coordinator serves as a direct liaison between BAM General Management/Artist Services and the visiting artist(s) during their time at BAM with performances in the Opera House, Harvey Theater, and Fishman Space as well as support Artist Services Manager with immigration. A successful candidate will be passionate about preparing for, welcoming, and acting as point of contact for local and international artists bringing their work to BAM.


  • Fulfill contractual obligations to visiting companies including but not limited to flights, hotel, local transport, comp and house seat tickets, per diem distribution, hospitality as required by the productions
  • Serve as the on-site contact for visiting artists during the run of their shows including but not limited to rehearsal periods and opening night celebrations
  • Provide organizational support and welcome materials for visiting artists including backstage credentials, and neighborhood information for restaurants, shops, and services
  • Assist in pre-arrival preparations for visiting artists including travel coordination (international and local) and arrangement of accommodations
  • Greet visiting artists at the airport and hotel(s) as necessary
  • Arrange and coordinate all necessary ground transportation for airport transfers and local hotel to venue transportation via buses or local car services, vans, etc. 
  • Liaise between visiting artists and other BAM departments as necessary
  • Administer all company contractual ticket allocations
  • Prepare and arrange for all greenroom hospitality as required by a visiting artist and or Company and as directed by BAM to include opening night gifts and backstage refreshments
  • Accompany artist(s) to any BAM related post show events given in their honor as part of their opening night or closing night celebrations
  • Coordination of simple backstage toasts or gatherings on behalf of Executive Producer and management team.
  • Financial responsibilities include tracking expenses against allocated budget and develop project-based close-out reports for Finance department and Manager of Artist Services; handle a petty cash ledger
  • Assist with medical and therapeutic appointments that may need to be organized on behalf of a visiting artist. In certain cases, accompany artists to offsite care facilities
  • to assist the Artist Services Manager with all preparations required for obtaining work visas for international artists. Precious experience in preparing non-immigrant work visas is desirable but not required.

Priority Experience and Skills:

  • 1-2 years’ experience as a company manager or in a service-oriented role in the arts
  • Possess a strong familiarity with New York City and Brooklyn neighborhoods
  • Customer service oriented
  • Knowledge and understanding of basic budget processes
  • Experience with Microsoft Office Suite (particularly Excel) and Google Suite; Internet research skills
  • Knowledge of foreign language(s) is a plus
  • Excellent work ethic with a flair for completing simultaneously occurring tasks
  • Strong interpersonal skills in dealing with a wide variety of personalities and artistic temperaments
  • Comfort with public speaking
  • Keen sense of discretion and confidentiality
  • Creativity, resourcefulness, and level-headed in all problem solving
  • Demonstrated interest in BAM’s programming and mission
  • Comfort with and commitment to Diversity, Equity and Inclusion (DEI) concepts, programs, and initiatives as well as demonstrated cultural humility
  • Ability to work a flexible, varying schedule (weekends, long nights, and holidays as necessary)
  • Must have the ability to comply with NYC COVID-19 vaccination mandate

Working Conditions: Ability to lift up to 50 pounds and sit or stand for prolonged periods of time. This role will require movement throughout multiple facilities and venues; local travel may be required. Ability to work evenings and weekends on an as-needed basis.

Compensation: This position is full-time and non-exempt. The salary for this position is $49,235. This is a union position that will be paid in accordance with the 2110 Collective Bargaining Agreement.

In addition, this role is eligible for a comprehensive benefit package options including medical, dental and vision insurance, retirement plan opportunities including 401(k) and pension options, as well as BAM related perks including access to BAM’s amazing programming.

Application Instructions: Must complete an online application through BAM's website - no phone calls, emails, or walk-ins, please.

Internal Applicants must apply via the Internal Job Portal by the application deadline. Applications not submitted by the deadline may not be considered. Employees must meet all of the following criteria to be considered for an interview:

  • Meet the experience and skills requirement as outlined in the job post;
  • Performed in a satisfactory manner without any corrective actions in the last 12 months, and approval from your supervisor

Brooklyn Academy of Music is an Equal Opportunity Employer. BAM recognizes that historic institutional practices lead to a non-inclusive environment and is working to address diversity and inclusion in all forms. Individuals in BAM are experiencing their own pace during this process, which is not uncommon when addressing power and privilege. The Artist Services team supports and continues to take part in this process.

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