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Operations Coordinator, Education & Community Engagement

Department: Education Operations
Location: Brooklyn, NY

BAM (Brooklyn Academy of Music) is a home for adventurous artists, audiences, and ideas—engaging both global and local communities with world-renowned programming in theater, dance, music, opera, film, and much more. With an annual operating budget of approximately $50 million —the majority dedicated directly or indirectly to programming—BAM is a leading presenter of emerging and contemporary artists.

The Operations Coordinator, Education & Community Engagement will provide administrative, operational, and programming support to the Education and Community Engagement Division, specifically in marketing and record management.

Essential Duties and Responsibilities

  • Produce and maintain the Comprehensive Summary, including all programming information for the division each upcoming fiscal year
  • Manage Education and Community programming calendar in institutional calendar, ArtsVision, and maintain/make changes as needed
  • Liaise with Marketing and Communications, acting as Education representative for all departmental information 
  • Manage office routings from various departments, proof-reading and editing materials for copy, accuracy, and brand consistency
  • Prioritize and track interoffice routings to ensure all documents are reviewed and/or signed and returned in a timely manner
  • Work with Communications department to produce programs for film-screenings, school-time performances, and culminating events for after-school programs
  • Work with Marketing to produce various creative projects including webpages, study guides, digital assets, printed material, video assets, and more via project management system Workfront
  • Organize and provide needed information and materials both internally and externally to maintain a consistent workflow within the division.
  • Manage internal and external bookings of the Leavitt Workshop as well as workshop organization and storage
  • Manage media assets and archival materials for all programming, providing materials to Marketing and Archives as necessary
  • Develop and maintain systems around Archival processes, including file maintenance—both physical and digital, archival deliverables, and scheduling archival video tapings
  • Work with Box Office to manage complimentary tickets for Education programming by submitting Pass Lists and HABO lists for ticket holds, and releasing tickets as necessary
  • Submit Customer Service Issues on Tessitura to make internal ticket purchases as needed
  • Develop document templates that are used across all programs for branding and consistency
  • Manage departmental orders and hospitality, including catering orders and set-up, for Education programming events including professional development sessions, after-school program culminating events, the BAMkids Film Festival, ancillary DanceAfrica events and more
  • Provide coordination support for departmental programs and events, including specific event checklists and setup, for professional development sessions, school-time programming, after-school program culminating events, Fisher building programming, the BAMkids Film Festival, ancillary DanceAfrica events and more
  • Assist with onboarding and training for interns and new staff members as needed
  • Provide administrative support: word processing, data entry, photocopying, filing, answering phone, collecting statistics, proofreading, drafting minutes, and other duties as assigned

Minimum Qualifications

  • Bachelor's degree or equivalent work experience
  • At least three years of office/administrative experience
  • Strong knowledge of Microsoft Office including Outlook, Work, Excel, and Power Point
  • Strong communication skills, including interpersonal, written, and oral skills

Preferred Qualifications

  • Background in the arts or arts administration and interest in arts education preferred
  • Knowledge of BAM programming and audiences a plus
  • Self-starter with strong organizational skills and attention to detail
  • Ability to prioritize and manage multiple projects efficiently
  • Ability to create and/or modify business processes

Salary: $45,588, eligible for paid overtime.  Comprehensive benefits package including pension.

Application Instructions: Must complete an online application through BAM's website - no phone calls, emails or walk ins, please.

Brooklyn Academy of Music is currently undergoing an anti-oppression process. BAM recognizes that historic institutional practices lead to a non-inclusive environment, and is working to address diversity and inclusion in all forms. Individuals in BAM are experiencing their own pace during this process, which is not uncommon when addressing power and privilege. The Education & Community Engagement department supports and continues to take part in this process.

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